We are here to help, if you are unable to find an answer to your question you can submit a request to our customer service team online at shop@expectme dot com dot au or call us on 0427 552369, 9:00am – 5:00pm Monday to Saturday (AEST) so that we may assist you find what you’re looking for.
HOW DO I MAKE A PURCHASE?
Shopping at expectme.com.au is easy:
- Browse through the shop, and once you have found a product, choose the product and quantity, then click the ‘add to cart’ button on the product page – you can add items to your cart and continue shopping, just click on the ‘continue shopping’ button.
- When you are ready to ‘check out’, review the items in your cart by clicking on the ‘cart’ button at the top of the page
- Click on ‘proceed to purchase’ and follow the steps to complete your order.
Do I need to setup an account to make an order?
You can shop at www.expectme.com.au without creating an account
- However if you register with us you will be privy to the following benefits:
- Track your orders and review past purchases
- Save your address and card details so you can shop even quicker next time
- Receive our monthly e-newsletter
IS MY PERSONAL INFORMATION KEPT PRIVATE
At expectme.com.au your privacy is very important to us. For more information, please read our Privacy Policy in full.
FORGOTTEN PASSWORD
To reset your password, follow the ‘FORGOTTEN PASSWORD’ instructions on the SIGN IN page. Please note, for security reasons we are unable to send your old password via email.
IS GST INCLUDED?
GST is included on all prices on products sold or bookings made on our Australian websites.
DELIVERY & LOST DELIVERIES
For Delivery information and costs please see our Delivery Information page.
Lost Deliveries
If your order is lost or damaged in transit, please email us at shop@expectme dot com dot au or call 0427 552369 9:00am – 5:00pm Monday to Saturday (AEST) so that we may assist you.
GIFT CARDS & VOUCHERS
To purchase a gift card, simply click on the ‘gift cards’ button and follow the prompts.
We offer both online and printed gift cards/vouchers. You may purchase these in the shop, by adding them to your shopping cart.
PAYMENT SECURITY
We accept payment by PayPal, which includes the ability to pay by Credit Card as well as your PayPal accounts. In the future, we anticipate payments. A feedback mechanism with the merchant ensures you only pay once the goods are dispatched or booking confirmation. Payment is only debited at time of dispatch, or the booking confirmed. A standard commission is payable on payments made using PayPal. A non-refundable commission of 5% on all sales and bookings is applicable.
NOT SURE WHERE TO START?
We know that you’re keen to create a better life for yourself – but where to start? Call our team of expert health and wellbeing professionals to find out what suits you best. We’re here to listen, and match you with the best place to start your journey to health and wellbeing, everyday. Call us on 0427 552369 from 9:00am – 5:00pm Monday to Saturday (AEST), because we know that taking that first step is such an important one.
WANT TO REGISTER YOUR BUSINESS ON EXPECTME.COM.AU?
Here’s how – contact us so that we can get to know you, what you’re good at, and how expectme.com.au can benefit your business. We’ll then walk you through the best way to get started. If you’re not sure yet that’s ok. We’re happy to work that out with you. Email us at info@expectme dot com dot au or contact our team on 0427 552369 from 9:00am – 5:00pm Monday to Saturday (AEST).
